Shipping policy

Shipping Policy

Last updated: May 21, 2026

Thank you for shopping with Sipvu.

This Shipping Policy explains how orders are processed, shipped, and delivered when purchasing from our store.

By placing an order with Sipvu, you agree to this Shipping Policy.

Order Processing

Orders are generally processed within 1–5 business days after payment is successfully received and verified.

Processing time refers to the time required to:

  • Review the order
  • Prepare products
  • Produce personalized or custom products (if applicable)
  • Package items
  • Prepare shipment

Processing time does not include shipping transit time.

Orders are generally not processed on:

  • Weekends
  • Major holidays
  • Business closure periods

During promotions, holidays, product launches, or periods of increased order volume, processing times may increase.

Personalized and Custom Products

Sipvu may offer personalized, made-to-order, print-on-demand, or custom products.

Customized products may require additional production time depending on:

  • Product type
  • Design complexity
  • Current order volume

Customers are responsible for reviewing customization details carefully before placing an order.

Once production begins, personalized or custom orders may not be eligible for cancellation.

Shipping Destinations

Sipvu currently ships only within:

  • Puerto Rico
  • The continental United States (U.S. mainland)
  • U.S. territories and locations serviced through domestic United States shipping networks where available

At this time, Sipvu does not offer international shipping.

Orders placed outside supported shipping regions may be canceled and refunded before fulfillment.

Shipping availability may change over time as Sipvu expands operations.

Shipping Rates

Shipping charges are calculated during checkout unless otherwise stated.

Shipping costs may vary depending on:

  • Delivery destination
  • Package size
  • Carrier pricing
  • Promotional offers
  • Product quantity

Customers are responsible for reviewing shipping charges before completing checkout.

Estimated Delivery Times

Estimated delivery times begin after order processing has been completed.

Delivery timing depends on:

  • Destination within supported shipping regions
  • Carrier operations
  • Seasonal demand
  • Weather conditions
  • Order volume

Delivery estimates are provided for convenience only and are not guaranteed.

Unexpected delays may occur due to:

  • Carrier delays
  • Weather events
  • Operational interruptions
  • Customs inspections where applicable
  • Supply chain interruptions
  • Events outside Sipvu’s control

Tracking Information

When available, tracking information will be sent by email after shipment.

Tracking updates are generated by shipping carriers and may not update immediately.

Sipvu is not responsible for delays in tracking updates.

Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping information.

Sipvu is not responsible for delays, failed deliveries, additional fees, or replacement requests resulting from:

  • Incorrect addresses
  • Missing apartment numbers
  • Invalid recipient information
  • Failure to receive packages

If an order is returned because of incorrect shipping information, additional shipping charges may apply before reshipment.

Lost, Delayed, or Stolen Packages

Once an order is transferred to the shipping carrier, delivery operations are managed by the carrier.

If your package appears delayed:

  • Review tracking information
  • Contact the carrier
  • Contact Sipvu if additional assistance is needed

Sipvu is not responsible for:

  • Carrier delays
  • Delivery exceptions
  • Stolen packages after confirmed delivery
  • Delivery instructions provided directly to carriers

However, we will make reasonable efforts to assist customers whenever possible.

Damaged Shipments

If your order arrives damaged, please contact:

shopsipvu@gmail.com

within 7 days of delivery.

Please include:

  • Order number
  • Photos of the product
  • Photos of packaging (if available)
  • Brief description of the issue

Approved claims will be handled according to Sipvu’s Returns, Replacements & Refund Policy.

Customers are generally not required to return damaged products unless specifically requested.

Delivery Refusal

If a shipment is refused, abandoned, or returned to Sipvu by the carrier, additional shipping or handling charges may apply before reshipment.

Force Majeure

Sipvu is not responsible for delays or failure to perform due to circumstances beyond reasonable control, including:

  • Natural disasters
  • Severe weather
  • Labor disruptions
  • Carrier interruptions
  • Government actions
  • Supply chain disruptions
  • System outages

Policy Updates

Sipvu reserves the right to modify this Shipping Policy at any time.

Changes become effective upon publication on the website.

Customers are encouraged to review this page periodically.

Contact Us

Questions regarding shipping:

Email: shopsipvu@gmail.com

Business: Sipvu
Location: Puerto Rico, United States